IT Managed Services

Our comprehensive IT management solution enables your organization to breathe easy. It's like were sitting in your facility proactively managing and monitoring the health of your system - 24/7. ESQ provides guidance, support, management, and hardware / software maintenance to support the needs of our customers and their IT Department. Our services include technical support, upgrades, system/software installation and management, network security & management, threat management - all with excellent customer service.

ESQ's support team offers small to medium size businesses an economical, reliable and proactive solution for all IT needs.


For Those Organizations That Have An IT Department

We can still help! Think of us as your "early warning system" - ever vigilant guarding your organizations IT viability.

Many times IT departments are resource limited and bringing in new associates is difficult, it can seem challenging to avoid "firefighting" mode. It's critical to ensure that your valuable IT resources have the time to solve issues while still addressing future needs. That is where we can come in! With Worry-Free IT from ESQ, our proven resources allow you to get more done with less.

We can provide scalable IT solutions a la cart. Some of our offerings:

  • We have a sophisticated monitoring service that 24/7 performs a variety of protective services:
  • Protects each computer from viruses and spyware while also applying and managing security patches
  • Runs nightly preventative maintenance routines to ensure fast and clean systems
  • Scans for a multitude of errors that can catch small problems - helping prevent catastrophic scenarios, data loss, and downtime.
  • We are experts in managing IT Solutions. Our Service Ticket System greatly streamlines your operational needs.
  • Users simply create a support ticket via a web link requesting priority levels as well as any other information.
  • ESQ Service receives immediate notification and begins a comprehensive diagnosis process. As were working the solution the status is updated constantly, providing near real-time feedback and visibility to the user as the case is resolved.
  • Optionally, we can provide a detailed status report of every user ticket, alert ticket and the resolution.

Basically, we're here to help you break free from the endless cycle of emergencies that every IT department deals with. By streamlining the support process, you can actually spend more time on project work and reaching your management goals. Here a just a few of the benefits we provide through Worry-Free IT:

  • Load sharing as business fluctuates, we can serve as your backup
  • Improve operational performance while reducing costs
  • ESQ's "early warning system"
  • Optionally receive emergency alerts
  • Protect infrastructure by improving and elevating security measures
  • Reduce costs by minimizing software license
  • Prevent and control malware outbreaks
  • Identify failure trends so you can focus your resources
  • Reduce down-time due to spam, and e-mail virus outbreaks

If You Don't Have An IT Department

Today's businesses need to focus on what they do best. ESQ partners with you to ensure that you have the right technology solutions to stay up and running and ahead of your competitors. But sometimes the same technology that can promise great gains in productivity can also become a complex liability. It's also hard to know what it is that you don't know. That is where we come in as your partner looking out for your interests.

Our approach to network support is different. We focus on delivering the best solution with provable ROI. We maximize uptime and speed, while eliminating issues that cause downtime and un-needed costs. When we take on the support for a network, we analyze the network to find areas that need improvement. Next, we apply best practices to that make sense for your organization to make it easier to manage, then we continuously identify and fix the small problems before they can become big problems. In the end, your network is more reliable, your business is more productive, and more profitable.

Basically, we're here to help you reach your business goals.


Key Benefits and Features of ESQ Managed Services for Servers and PCs

  • Patching for all Servers and PCs – ESQ will apply patches to all servers for Microsoft Windows operating system patches and service packs. We go one step further by prescreening patches for stability to help ensure that they don’t crash other programs on the server or the server itself. We also patch the Microsoft Windows operating system and Microsoft Office on all PCs. This includes Service Packs and Patches needed to keep the PCs running optimally. Patch management is vital for eliminating known security vulnerabilities and providing optimum stability, reliability and performance for your servers and workstations.
  • Antivirus Protection for Servers and PCs – ESQ fully licenses, installs, maintains and remediates the Antivirus software. You do not have to pay for software renewals or pay ESQ to install version upgrades – these are included in the monthly MSA fee. We also check the PCs regularly to ensure each system has the latest antivirus definition updates. This ensures the Antivirus program is up to date and effective against new viruses.
  • Antispam Protection for Servers and PCs – ESQ licenses, installs, maintains and remediates the Antispam solution. You do not have to pay for renewals or pay ESQ to install version upgrades. We also check for updates to the Antispam signatures every 30 minutes to ensure we’re using the latest spam definition updates.
  • Antispyware Protection for PCs - ESQ licenses, installs, maintains and remediates the Antispyware software. Again, you do not have to pay fo annual software renewals or pay ESQ to install version upgrades – these are included in the monthly fees. We also check the PCs regularly to ensure each system has the latest Antispyware definition updates. We go a step further and manually run spyware scans of your PCs weekly to ensure the network stays clean.
  • Real Time Notification of Server and PC Issues – All of your servers and PCs will be included in ESQ’s web portal. This portal is monitored by our Managed Services Administrator and our systems engineers during the week. The monitoring agents on the servers and PCs report the current status of each device into the portal continually and generate alerts for critical issues so we can recognize an issue before it becomes critical or even watch a situation that is a concern. It is not uncommon for us to call a managed client about an issue on a device before they know about it.
  • Comprehensive Backup Monitoring – For clients that decide to continue using Symantec Backup Exec for traditional tape or disk backups, ESQ provides comprehensive monitoring of all backup jobs and receives alerts for any backup failures so appropriate corrective action can be taken to ensure integrity of the backups. However, ESQ strongly recommends our Business Continuity and Data Protection Solution as a far superior alternative to traditional tape or disk backups. is a fully managed and monitored disk-to-disk-to-offsite backup solution with strong business continuity functionality based on rapid server virtualization technology.
  • Temporary File Deletion for PCs – ESQ will remove Temporary Internet Files and other temp folder files from the PC allowing Windows to run faster and freeing up valuable hard disk space. Temp files have been known to slow down PC performance over time and are a common source for Adware, Spyware and Viruses. By eliminating these files before they accumulate ESQ helps your systems perform better on an ongoing basis.
  • Computer Inventory & Asset Tracking for Servers and PCs – ESQ will track and monitor important asset information on each PC. This information is updated daily and includes:
    • Installed Programs
    • Operating System and Service Pack level
    • Total and Used HD space
    • Hardware inventory including CPU, Memory, Hard Drives, Serial Number, BIOS Date
  • Monthly Reporting on Server and PC Activity – ESQ includes all maintenance tasks and sends you the results in your Monthly Network Activity Executive Summary report. We can also provide you with Asset Change reports, Patch Management Reports and Antivirus/Antispyware Reports.
  • Quarterly Business Reviews –These meetings provide an opportunity for us to find out from your perspective how we’re doing with regard to our customer service and technical service, and serve as a forum for us to discuss with you what we’re seeing in your network environment. Because we “touch” hundreds of networks, we can also provide guidance to you regarding technologies that may be of benefit to your bottom line. We believe that 90% of excellent customer service is communication, so we consider the Quarterly Business Reviews to be a very important part of each of our ESQ Managed Services Agreements.

Gartner Group studies on Total Cost of Ownership (TCO) demonstrate that network environments that implement strong managed services utilities for systematic monitoring, patching, virus and spyware control, etc., and that lock down Servers and PCs to standardize configuration, can have a TCO that is more than 40 percent lower than the TCO for an unmanaged environment. Their studies show that, even without workstation lockdown practices, any investment in manageability leads to significant cost savings.